Welcome to Bull In a Collar Shop! I strive to do my best to ensure that both you and your dog are completely satisfied with you order.
Orders ship via USPS 2-day priority mail with tracking.
Refunds and exchanges are handled on a case-by-case basis. If something is my mistake, I will absolutely do everything necessary to make it right (whether that be doing an exchange or a return for a full refund).
If something is your mistake (you forget to tell me something you want, etc- we all make mistakes!), I will do what I can within reason to make you happy with our transaction. However, please know that all collars are custom made for your dog, and depending on the size, etc, they can be hard to impossible for me to resell. That being said, I have yet to turn someone away or refuse an exchange. I am pretty flexible, as your happiness as my customer is typically more valuable to me than the cost of your collar.
In case of damage to your collar:
If your dog somehow damages their collar and you feel it is something I could have prevented with my craftsmanship, please message me. The structure of my collars is rock solid (they will not break, tear, etc). The ribbon on my collars is not always rock solid, particularly with dogs that scratch at their necks/collars frequently, as it is decorative, and there's simply nothing I can do about that. I wish there was! Maybe one day I will create my own ribbon that is impossible for dogs to damage! :) Some ribbons are more durable to scratching than others, and if someone orders a delicate, silky ribbon I will always let them know that those type of ribbons are not a good match for dogs that scratch at their collars, etc.
If your dog manages to chew through their collar, please know that dogs are capable of chewing through things much more solid than I could ever make a collar (just last week I came home to find my dog Dewey had chewed through the rock-hard rubber sole of a boot!). If your dog wants to chew through their collar, please understand that there isn't anything I can do to prevent he or she from doing that. If I made the collars with a material that was completely chew proof, you'd have a metal collar and no one wants that! :)
All of this said, please ask me if you have any questions. I am super flexible and have to say this to protect myself to a reasonable extent. Again, your happiness is more valuable to me than the cost of your collar, so even if your dog decides to chew through their collar when they aren't wearing it, let me know. I will do what I can to replace it in a way we are both satisfied with and feel is fair.
Thank you for taking the time to read my shop policies. If you have any questions about them before ordering, please feel free to ask!
If you have any questions about my shop policies before ordering, please feel free to ask!